Terms & conditions
The legal bit. We’ve kept it as human as possible, but if you’re shopping with us, you’re agreeing to the following.
1. Who we are
Mahjong Collective is an online store operated by Mahjong Collective, registered in South Africa. We’re based at Pretoria and you can reach us at [info@mahjongcollective.co.za].
2. Using this website
By using mahjongcollective.co.za you agree to:
Use the site for lawful purposes only
Not attempt to hack, disrupt, or mess with the site or its users
Not copy, reproduce, or sell any content from the site without written permission
We reserve the right to remove access to anyone who breaks these terms.
3. Placing an order
Placing an order is an offer to buy, not a guaranteed sale
We reserve the right to refuse or cancel any order (rarely happens, but sometimes a product is out of stock or there’s a pricing error)
If we cancel your order, we’ll refund you in full within 7 working days
Prices are displayed in South African Rand (ZAR) and include VAT where applicable
4. Payment
We accept [payment methods: Visa, Mastercard, EFT, Payflex, etc.] All payments are processed securely through [payment gateway: PayFast, Peach, Yoco, etc.]. We never store your full card details on our servers.
5. Shipping & returns
See our [Shipping Policy] and [Refund and Returns Policy] pages for full details. Those terms form part of this agreement.
6. Product information
We do our best to describe and photograph our products accurately, but:
Colours may appear slightly different on screen vs in person
Tile designs and packaging may vary slightly between batches
We reserve the right to update product details, prices, and availability without notice
7. Intellectual property
All content on this site (logos, copy, product photography, brand assets) belongs to Mahjong Collective. You can share links and product pages, but you can’t copy or reuse our content commercially without written permission.
8. Limitation of liability
We’re not liable for:
Delays or issues caused by third-party couriers
Losses resulting from misuse of our products
Indirect, consequential, or incidental damages
Nothing in these terms limits your rights under the South African Consumer Protection Act.
9. Privacy
We take your privacy seriously and comply with the Protection of Personal Information Act (POPIA).
10. Governing law
These terms are governed by the laws of South Africa. Any disputes will be handled in a South African court.
11. Changes to these terms
We may update these terms from time to time. The version on this page is always the current one, last updated 26/05/2026.
Questions?
Not as fun as the rest of the site, we know. If anything here is unclear, email [info@mahjongcollective.co.za] and we’ll explain in plain English.
Privacy Policy
Mahjong Collective respects your privacy and takes the protection of your personal information seriously. This policy explains what we collect, why we collect it, how we use it, and the rights you have over your own data, all in line with South Africa’s Protection of Personal Information Act (POPIA).
We’ve written it to be readable. If anything’s unclear, email us at [info@mahjongcollective.co.za] and we’ll explain.
1. What information we collect
We only collect what we need to run the store and serve you well. That includes:
Information you give us directly:
- Name and surname
- Email address
- Delivery and billing address
- Phone number
- Order history and preferences
- Anything you include when you contact us
Information we collect automatically:
- Your IP address and general location
- Browser and device type
- How you use our site (pages visited, time spent, links clicked)
- Cookie data (see Section 7)
Information we do NOT store:
- Full credit card or banking details. Payments are handled by our secure payment providers [like gateway, e.g. PayFast/Peach/Yoco], and we never see or store your full card information.
2. Why we collect it
We use your information to:
Process and deliver your orders
Communicate with you about your order
Respond to your questions and support requests
Send you marketing emails (only if you’ve opted in, and you can opt out anytime)
Improve our website and your shopping experience
Comply with our legal and tax obligations
Prevent fraud and keep the site secure
We will never use your information for a purpose you wouldn’t reasonably expect, and we won’t collect more than we need.
3. The legal basis for processing
Under POPIA, we process your information because:
- It’s necessary to fulfil our contract with you (e.g. processing your order)
- You’ve given consent (e.g. signing up for marketing emails)
- We have a legitimate interest (e.g. improving our service, preventing fraud)
- We’re legally required to (e.g. keeping tax records)
4. Who we share it with
We don’t sell your personal information. Ever. We do share it with trusted partners who help us run the business.
Every partner we work with is required to protect your information and use it only for the purpose we’ve engaged them for.
We may also disclose information if legally required, for example, in response to a court order or to comply with the law.
5. Where your information is stored
Your information is stored on secure servers. Some of our service providers (like email or analytics platforms) may process data outside South Africa. Where this happens, we ensure those providers offer an adequate level of protection in line with POPIA’s cross-border transfer requirements.
6. Cookies
Our site uses cookies, small files that help the site work and help us understand how you use it.
We use: Essential cookies, needed for the site and checkout to function
Analytics cookies, to understand how visitors use our site (e.g. Google Analytics)
Marketing cookies, to show you relevant content (only if enabled)
You can control or disable cookies through your browser settings. Note that disabling essential cookies may stop parts of the site (like checkout) from working.
7. How long we keep it
We keep your information only as long as we need it:
Order and transaction records: [5 years: required for SARS/tax compliance]
Marketing data: Until you unsubscribe or ask us to delete it
Account information: For as long as your account is active
When we no longer need your information, we securely delete or anonymise it.
8. How we protect it
We take reasonable, industry-standard measures to keep your information safe, including:
Secure (SSL) encryption across the site
Secure, access-controlled storage
Working only with PCI-DSS compliant payment providers
Limiting staff access to personal information
No system is ever 100% secure, but we take protecting your data seriously and review our practices regularly.
9. Your rights
Under POPIA, you have the right to:
Access the personal information we hold about you
Correct any information that’s wrong or out of date
Delete your information (where we’re not legally required to keep it)
Object to your information being used for marketing
Withdraw consent at any time
Complain to the Information Regulator if you believe we’ve mishandled your data
To exercise any of these rights, email us at [info@mahjongcollective.co.za]. We’ll respond within a reasonable timeframe (and within any period required by law).
10. Marketing emails
If you’ve signed up for our newsletter, we’ll send you updates, new set drops, and occasional specials. Every email includes an unsubscribe link, and you can opt out anytime, no hard feelings. We will never add you to marketing lists without your consent.
11. Children’s privacy
Our site and products are intended for adults. We don’t knowingly collect personal information from anyone under 18. If you believe a minor has provided us with their information, contact us and we’ll delete it.
12. Complaints
If you’re unhappy with how we’ve handled your information, you can lodge a complaint with the Information Regulator of South Africa:
Information Regulator (South Africa)
Email: [complaints.IR@justice.gov.za / POPIAComplaints@inforegulator.org.za]
Website: [inforegulator.org.za]
13. Changes to this policy
We may update this policy from time to time. The version on this page is always current, and the “last updated” date at the top will tell you when it last changed. Significant changes will be communicated where appropriate.
14. Contact us
Questions about your privacy or this policy?
Email: [info@mahjongcollective.co.za]
Information Officer: Jeanine Kriek
Returns Policy
We want you to love your set. If something’s not right, we’ll make it right. Here’s exactly how it works, no tiny print, no runaround.
The Short Version
You have 30 days from delivery to return an unused set for a full refund
Sets must be unopened and in original packaging to qualify for a refund
Damaged or faulty on arrival? We’ll replace it or refund it, your choice
Refunds are processed within 7 working days of us receiving the returned item
The Full Version
When you can return a set:
The set arrived damaged, faulty, or with missing tiles
You’ve changed your mind within 30 days of delivery (set must be unused and in original packaging)
You received the wrong product
When you can’t return a set:
More than 30 days have passed since delivery
The set has been opened, used, or the packaging is damaged (unless the set itself is faulty)
Items marked as “Final Sale” or sold at clearance discount
How to start a return:
Email us at [returns@mahjongcollective.co.za] within 30 days of delivery
Include your order number, the reason for return, and photos if the item is damaged
We’ll confirm your return and send instructions within 2 working days
Ship the item back using the instructions provided (see “Who pays for return shipping?” below)
Who pays for return shipping?
Faulty, damaged or incorrect items: We cover return shipping.
Change of mind: Return shipping is on you. We recommend using a tracked service, because we can’t refund something that doesn’t arrive.
Refund timeline:
Once we receive and inspect your return, we’ll email to confirm
Refunds are processed within 7 working days to your original payment method
Bank processing can take an additional 3-5 days depending on your bank
Exchanges: Want a different set instead of a refund? Just say so when you email us and we’ll swap it out and only charge the difference (or refund the difference).
Your rights under the Consumer Protection Act
Nothing in this policy affects your rights under South African consumer law. The Consumer Protection Act gives you specific protections for faulty or misrepresented goods, and those always apply, regardless of what this page says.
Questions?
Drop us a line at [info@mahjongcollective.co.za] or head to the Contact page. Real humans, real answers, no chatbots.
Shipping Policy
We ship across South Africa. Here’s what to expect, how long it takes, and what it costs, all in one place.
The Short Version
- Free shipping on orders over R1,500
- Orders ship within 1-2 working days
- Delivery takes 2-5 working days depending on location
- You’ll get a tracking link the moment your order leaves us
Shipping Rates
| Destination | Delivery Time | Cost |
|---|---|---|
| Major cities (JHB, Cape Town, Durban, Pretoria) | 2-3 working days | [R??: client to confirm] |
| Regional centres | 3-5 working days | [R??] |
| Outlying areas | 4-7 working days | [R??] |
| Orders over R1,500 | Same as above | FREE |
(Rates and times are estimates based on our courier partner’s current service. Delays happen, but we’ll let you know if yours does.)
When will my order ship?
- Orders placed before 12pm on a working day ship the same day
- Orders placed after 12pm or on weekends/public holidays ship the next working day
- You’ll get an email with a tracking link as soon as your order leaves our warehouse
Who do you ship with?
We ship with [courier partner, client to confirm: Courier Guy, Aramex, PostNet, etc.]. You’ll be able to track your order from the moment it leaves us until it lands at your door.
Do you ship internationally?
Not yet. We’re focused on getting Mahjong Collective off the ground in South Africa first. International shipping is on the roadmap. [Join our newsletter / follow us on Instagram] to hear about it first.
Something went wrong with my delivery
It happens. If your order is late, missing, or arrived damaged:
- Email us at [info@mahjongcollective.co.za] with your order number
- We’ll sort it within 1-2 working days, promise